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Digital Reputation

Please tell us about your review management process and
we'll run a free audit of your business's Online Reputation

How often do you encourage customers to leave reviews after using your service? *

Always

Sometimes

Rarely

Never

How do you respond to customer reviews? *

Respond to all reviews, both positive and negative

Only respond to negative reviews

Only respond to positive reviews

Do not respond to reviews

What steps do you take to address negative feedback or resolve issues raised in reviews? *

Reach out to the customer to resolve the issue

Respond publicly but take no further action

Ignore the review

Not applicable

Do you have a system in place for tracking and managing online reviews? *

Yes, we use a dedicated review management tool

Yes, but it's manual and not consistent

No, we don't have a specific system

Not sure

Are you currently using any tools or platforms to monitor your online reputation? *

Yes, we use a specific platform/tool

Yes, but it's basic or limited

No, we do it manually

No, we don't monitor our online reputation

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